Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
- There shall be no substitution in type of arrangement; that is, no change in size or shape.
- In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.
- If the floral container shown online is not available, a similar container will be used.
To provide you with the best possible service, you can cancel your order at any time prior to shipping. However, if your order is en route or delivered, we will be unable to cancel the order.
- If you selected a future date for delivery and would like to cancel your order, please call us at 905-670-0636 or email us at firstname.lastname@example.org
- To cancel your same day order, please call us at 905-670-0636.
To provide you with the best possible service, you can return your order for replacement or refund within 24 hours of receiving your product.
- If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at 905-670-0636 immediately.
- No returns or refunds beyond 24 hours after delivery.
Occasionally, we extend various offers or special sale pricing to our customers. We strive to present a variety of offers to meet the varying needs and interests of our customers. Please note that individual offers may not be combined with other offers, and offers may not be applied to prior purchases. Please see the specific terms and conditions of each offer for details.
We accept the following major credit cards:
Credit Card Process
Gatto Flowers bills your credit card at the point of sale to ensure that the gift you’ve chosen will be reserved until delivery.
Once you click “Place Order” in the check-out process, Gatto Flowers will attempt to secure authorization on your credit card. If there is a problem securing this authorization, you’ll be notified and prompted to use another credit card.